Delivery and Installation terms
1 STOP SPAS LTD - TERMS AND CONDITIONS OF SALE
Your non-cancellable order:
When placing your order, we will take you through your selected products and services in detail, giving you all the information required, including maintenance and care information.
All details, items and colours will be thoroughly checked, verified and you will be asked to confirm the order. In confirming your order, you agree that the order and its contents are correct.
Once completed, your order forms part of a legally binding contract, which cannot be cancelled by either party without charge.
To place an order requires a deposit to the value of 10% of the order value or 20% for special orders.
Goods remain the property of the company until such time as payment is made in full or where an approved and executed finance agreement is in place and delivery has been made.
All finance is subject to status.
We will make an application on your behalf through our finance provider at the point of order. The finance provider will complete all necessary credit checks on the applicant and return an approved or failed status. 1 Stop Spas have no influence on the status returned.
Orders will be placed for manufacture and/or stocks allocated only after payment is approved.
Once approved, your credit agreement forms part of a linked and legally binding contract. This means that by entering into such agreement, you are obliged to pay the specified amount as detailed on your finance paperwork.
Your spa will only be delivered and installed upon completion of all required paperwork.
Where a finance agreement is in place for full or part payment of the order, identification and electronic signature must be supplied prior to delivery.
We are unable to deliver to an address other than that of the cardholder and/or the address noted on any finance agreement.
For Swimspas orders, prior to your Swimspa being transferred to our Lincolnshire depot, a payment of 50% of the total balance becomes due.
For non-finance orders, FULL Balance of payment must be made a minimum of 14 days prior to delivery.
What if you make a mistake or wish to change your order?
Change of order pre delivery
We often find that our customers need to amend or confirm colours after placing their initial order. Amending your order is a free of charge option that is only possible within 48 hours of purchase. This may also affect stated delivery time scales. Please contact the store to effect such changes.
After 48 hours, there will be a cancellation/administration charge of 30% for each item you wish to change on your order.
Please see the ‘Cancellation’ section for further information on cancellation charges.
What if it won’t fit?
Where possible, we will carry out a site survey to assess access routes. However there are occasions when this isn’t possible or isn’t required. In this case, it is your final responsibility to ensure that your new spa will fit into your desired location.
In the infrequent cases where it is not possible to install your spa, we will endeavour to find a solution, eg, use of a crane, however this will be at your expense.
All cases are dealt with on a case by case basis and at the discretion of 1 Stop Spas in the hope of finding an alternative to the cancellation of the order.
Web orders and distance selling regulations
The following applies only to orders placed online, by mail order, by email or by telephone.
Orders considered to fall under the distance selling regulations are subject to a 14 day return or exchange right. This must be requested in writing within the period immediately following delivery.
This period is to help you to inspect the goods and correct any wrong choices made without having the benefit of seeing the goods prior to purchase.
As such, it is not a period where you can make normal use of the goods and impact their condition.
Until returned, goods are under your ownership and it will be your responsibility to maintain and protect it, keeping it “as new” condition.
Failure to return goods in perfect condition may result in additional charges.
Return of the items to 1 Stop Spas is your responsibility. As many of our customers do not have access to appropriate delivery vehicles or professional teams who can care for the product, we can offer this service subject to a charge of up to 20% of the value of each item returned, plus any claim for deterioration in condition.
Please contact our Customer Service Team in writing should you feel that you would like to exchange or return your goods.
We find that most customers wishing to cancel have underlying reasons for doing so. As such we are committed to finding an alternative solution including re- selection of goods, a change of payment method or combination of colours and will help with a solution where possible.
Where we cannot reach a final, alternative solution and cancellation remains as an only option, a cancellation charge of 30% of the order value plus any delivery and redelivery costs will be forfeit or due.
Any amount paid over 30% will be given to you as a credit note and can be used as part or full payment for goods for up to 6 months after cancellation.
Where goods are cancelled under distance selling regulations the cancellation charge will not be applied.
What if my order is delayed?
Occasionally, delivery of goods can be delayed. This can be down to production issues, a quality failure of components or materials or shipping delays. In all of these cases we will endeavour to provide regular updates on progress.
If delivery is delayed or forecast to be delayed for a prolonged period we will offer the option of re selection to an alternative product.
At 1 Stop Spas our warranties are all product specific. Please ask for details.
Provision of warranties is for domestic end users only. Goods purchased for commercial use are covered by a statutory 12 month warranty only.
It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used. This means that for commercial uses we cannot accept liability or responsibility for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment.
None of the warranty provision that we offer covers misuse, neglect or abuse of the product.